Frequently Asked Questions
Everything you need to know about your Amelie Official shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $100. For orders below this amount, a flat rate is calculated at checkout based on your location.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please note that jewelry and final sale items are non-returnable.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the individual garment measurements provided in the description.
Which payment methods do you accept?
Amelie Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are at the heart of Amelie Official. We partner exclusively with certified manufacturers who ensure fair wages and safe working conditions. We primarily use organic cotton, recycled polyester, and linen to minimize our environmental footprint.
Can I track my order once it has been placed?
Yes. As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.